Fidelity Life is New Zealand’s largest locally owned and operated life insurer. We’re committed to delivering exceptional service to our customers and supporting our people to thrive. Our purpose is to protect New Zealanders’ way of life, and we do that by putting people first—whether they’re customers, advisers, or our own team.
Job Description
Role Overview
As a Claims Specialist – Lump Sum, you’ll be part of a collaborative Claims team responsible for the ongoing management and assessment of lump sum claims and information required to assess those claims, taking into account the risk exposure to Fidelity.
You’ll do this by liaising with advisers, customers, health professionals, lawyers, reinsurers, other insurers and other internal/external teams and individuals to ensure prudent medical, legal, financial and internal assessments are conducted and continued throughout assessment of the claim.
This is a permanent, full-time role, based in our Auckland CBD office with flexible working arrangements available.
Key Responsibilities
Investigate, review and assess claims in a timely manner. Apply technical knowledge and people skills to affect fair and prompt claim closures
Critically evaluate all relevant information, identifying issues, developing solutions and managing the decision process prior to processing and payment of claims
Provide excellent standard of customer service and response to customer queries
Record and oversee the timely and appropriate resolution of any complaints or expressions of dissatisfaction
Contribute towards appropriate changes and enhancements to Fidelity Life’s products and policy wordings and conditions
Articulate and present complex cases simply and professionally in claims forums and committees
Desired Skills and Experience
What We’re Looking For
Essential:
Life Insurance assessment experience or Lump Sum Claim assessment experience
Insurance industry experience
Experience liaising with third party providers and key stakeholders
Good communication skills and an ability to build relationships with customers and staff
Certificate of Medical Terminology or equivalent qualification
Strong Excel, Word, and Outlook skills
Desirable:
Experience dealing with medical providers and medical specialists
Why Join Us?
At Fidelity Life, we believe in empowering our people through development opportunities, a supportive team culture, and meaningful work that makes a difference. If you’re passionate about delivering great service and want to grow your career in a purpose-driven organisation, we’d love to hear from you.
Apply Now
Please apply with your CV and a cover letter telling us why you’d be a great fit for this role. We look forward to connecting with you.
Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recruitment agencies: Please be aware that we have established partnerships with a small number of preferred suppliers and will not engage with unsolicited communication from agencies outside of this pool.
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