At Fidelity Life, we’ve been safeguarding the way of life for New Zealanders for over 50 years. As a proudly New Zealand-owned life insurer, we’re deeply committed to our people, our customers, and our country’s future. We’re on a mission to make a meaningful difference in the lives of Kiwis—and we’re looking for a passionate and experienced leader to help us do just that.
Role Overview
As our new Team Leader – Lump Sum Claims, you’ll lead a high-performing team of Claims professionals, guiding them to deliver exceptional service and empathetic support to our customers and advisers. You’ll play a key role in ensuring our claims promise is upheld and in line with our Good Customer Principles and regulatory obligations.
This is a fantastic opportunity to step into a leadership role where your people skills, insurance knowledge, and strategic mindset will make a real impact.
Job Description
Key Responsibilities
Leadership & Development
Inspire, coach, and empower your team to reach their full potential
Drive performance to meet strategic goals and service level agreements
Foster a culture of collaboration, accountability, and continuous improvement
Claims Management
Oversee the assessment and management of Lump Sum claims
Ensure timely, accurate, and empathetic communication with customers and advisers
Manage team workflows and priorities, especially during periods of leave or high volume
Operational Excellence
Align processes with our claims strategy and customer experience goals
Identify and implement improvements to enhance efficiency and service delivery
Authorise assessments within delegated authority levels
Desired Skills and Experience
What We’re Looking For
NCEA Level 3 or equivalent (required)
Tertiary qualification in Business, Finance, or Insurance preferred
2+ years in the insurance industry, ideally within a claims environment
Experience working with third-party providers such as lawyers, medical experts, and regulators
Leadership or coaching training is a plus
Excellent time management and multitasking abilities
Why Join Us?
We’re more than just a life insurer—we’re a purpose-driven business that puts people first.
We offer:
Flexible hybrid working
Life, Trauma and South Cross Health Insurance Benefits
Opportunities for professional growth
A purpose-driven culture where you can truly make a difference
Apply Now:
Please apply now with your resume and a cover letter detailing your experience and why you would be a great fit for our team, and we will be in touch soon.
Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recruitment agencies: Please be aware that we have established partnerships with a small number of preferred suppliers and will not engage with unsolicited communication from agencies outside of this pool.
.png)