Fidelity Life is New Zealand’s largest locally owned and operated life insurer. We’re dedicated to delivering exceptional service and innovative solutions. We pride ourselves on our commitment to integrity, efficiency, and customer satisfaction.
Role Overview:
You’ll be delivering customer-focused business analysis focusing on exciting programmes of work around Fidelity Life’s strategic change and digital transformation. Supporting projects across waterfall, agile, and hybrid methodologies, ensuring effective collaboration between stakeholders and development teams. In Agile squads, you will partner with Product Owners to facilitate clear communication and translate complex business needs into actionable digital requirements, driving project efficiency and value.
Job Description
Key Responsibilities:
Conduct thorough business analysis across all phases of the project lifecycle, ensuring consistent alignment with defined objectives and established timelines
Analyse business processes and systems to identify risks and recommend solutions, producing supporting models and documentation
Apply data-driven insights to support solution design and resolve conflicting requirements.
Collaborate within Agile squads on user stories, backlog prioritization, and requirements validation
Communicate technical requirements and complex dependencies clearly to stakeholders.
Foster a collaborative and high-performing culture by coaching teams in Agile practices
Desired Skills and Experience
What You’ll Bring:
Several years in business analysis, digital delivery, system/integration/UAT testing; familiar with SDLC and Agile and demonstrated experience with Azure DevOps, Confluence, Microsoft Suite, Draw.io
Ability to clearly articulate complex system integrations, data schemas, data mappings and end-to-end data flows
Proven experience in stakeholder engagement with effective communication skills
Skills in designing effective prompts and applying responsible AI practices to leverage emerging technologies for requirements analysis, documentation, and stakeholder engagement
Insurance, financial services, or regulated sectors are an advantage and Tertiary degree in IT or related field is preferred
If you are customer-oriented, analytical, and adaptable who likes working in a collaborative environment, we would like to hear from you.
Why Join Us:
At Fidelity Life, you’ll have the opportunity to make a real impact while working in a supportive and dynamic environment. We offer competitive salaries, professional development opportunities, and a commitment to fostering a positive work culture.
Our aspiration is built around transforming our industry through a customer lens. We’re aiming to use smart technology, data, and digital capability to unlock a deeper understanding of our customers and provide innovative solutions and experiences that meet their needs.
We’re also committed to our communities. Given that New Zealand has one of the lowest rates of life insurance in the developed world, we think we have a responsibility to raise financial awareness and education, to provide better protection for all New Zealand families and whānau
Recruitment Agencies: Please be aware that we have established partnerships with a small number of preferred suppliers and will not engage with unsolicited communication from agencies outside of this pool.
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