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Business Analysis - Remediation

28/01/2026
11/02/2026
Fixed Term Full Time
Auckland - Fidelity Life House
Insurance

About Us:  

Fidelity Life is New Zealand’s largest locally owned and operated life insurer. We’re committed to delivering exceptional service to our customers and supporting our people to thrive. Our purpose is to protect New Zealanders’ way of life, and we do that by putting people first—whether they’re customers, advisers, or our own team.    

Role Overview: 

We have an exciting opportunity for a Business Analysis - Remediation, to join our team at Fidelity Life. 

This position will be referred to as Remediation Lead internally and will play a key role in investigating and rectifying incidents to prevent re-occurrence, undertaking assessments to identify impacted customers and remediation outcomes as well as supporting the wider remediation team on any remediation activity including planning and delivering.   

This is a 9-month Fixed Term fulltime position, based in our Auckland office with flexible working options available. 

Job Description

Key Responsibilities: 

  • Supporting the business to rectify issues and to prevent re-occurrence. Inclusive of management and implementation of product fixes, process improvements, system enhancements. 

  • Investigating systemic incidents requiring remediation  

  • Supporting with remediation delivery  

  • Engaging with internal and external stakeholders across Fidelity Life to investigate and understand issues and impacts as well as keeping stakeholders informed and accountable for meeting key milestones.   

  • Working in partnership with our Data and Analytics team to request, review and analyse data across various systems to understand the issue and impact. When required, generate quantitative and qualitative data to generate reports that support solution development and decision making. 

  • Drafting and presenting ‘fix’ and ‘remediation’ findings and recommendations to various stakeholders. 

  • Capturing all records and updates in line with internal processes and using relevant risk management tools. 

Desired Skills and Experience

What We’re Looking For: 

With 2+ years proven experience in both customer remediation and the financial services industry (preferably insurance related) you’ll have demonstrated ability to manage complex and unique cases as well as a strategic problem-solving mindset. 

You’ll be a passionate collaborator with the ability to build and maintain relationships across all levels of the business. You’ll have excellent attention to detail, well-developed organisational skills, and effective written and verbal communication. You can manage multiple cases to meet deadlines in a fast-paced, complex environment. With a customer centric mindset, you’ll have the drive to make a difference for Fidelity Life and our customers.  

You'll also bring:  

  • Advanced skills in Microsoft Excel. I.e., Ability to use lookups, formulas, and calculations. 

  • Demonstrated experience across a range of business analysis skillsets. 

  • 2+ years Business Analysis experience including system, integration and UAT testing, within a hybrid project environment (preferable). 

  • Tertiary qualification in a related field – law, finance, commerce (desirable). 

Why Join Us? 

At Fidelity Life, we believe in empowering our people through development opportunities, a supportive team culture, and meaningful work that makes a difference. If you’re passionate about delivering great service and want to grow your career in a purpose-driven organisation, we’d love to hear from you.    

Apply Now: 

If you are ready to take on this exciting challenge and meet the qualifications above, we want to hear from you! Please apply now and we will be in touch soon. 

Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Recruitment agencies: Please be aware that we have established partnerships with a small number of preferred suppliers and will not engage with unsolicited communication from agencies outside of this pool. 

 

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