Fidelity Life is New Zealand’s largest locally owned and operated life insurer. We're driven by a powerful purpose — to help New Zealanders live with confidence. That means backing our adviser partners, empowering them to succeed, and modernising the way life insurance works for Kiwis.
With a strong focus on sustainable growth and putting customers at the heart of everything we do, we’re reimagining life insurance for the better. Join us and be part of something truly meaningful.
Role Overview:
We’re on the lookout for a detail-focused and proactive Payment Administrator to join our Payments team on a 8-month fixed term contract to cover parental leave.
This role is key to ensuring our adviser partners receive accurate and timely commission payments as well as ensuring the appropriate allocation of policy and customer payments. You’ll be responsible for processing payments, resolving commission-related queries, and supporting continuous process improvement — all while helping to maintain Fidelity Life’s strong reputation for service excellence.
You’ll work cross-functionally with teams across Finance, Operations, and Claims, and play an integral part in our day-to-day operations.
Job Description
Key Responsibilities:
Process payments with accuracy and timeliness
Respond to and resolve commission-related queries
Complete manual calculations and adjustments where required
Maintain clear, up-to-date documentation and support process improvements
Generate and distribute reports on commission activity
Ensure compliance with internal policies and relevant financial services regulations
Collaborate with internal teams to provide seamless adviser support
Desired Skills and Experience
What We’re Looking For:
Essential:
2+ years' experience in finance, accounting, or payment processing
Strong Excel and MS Office skills
Sound numerical and reconciliation skills
Excellent attention to detail and a process-driven mindset
Familiarity with financial services or life insurance
Understanding of commissions, accounting principles, or payment systems
Experience with compliance and reporting within a regulated industry
Why Join Us?
At Fidelity Life, we back our people to be brave, bold, and curious. You’ll join a collaborative, inclusive team where fresh thinking is encouraged, and your work directly contributes to positive change for advisers and their clients.
We offer:
Flexible, hybrid working
Opportunities for learning and professional growth
Competitive salary and benefits
A purpose-driven culture where you can truly make a difference
Apply Now:
If you're ready to bring your finance and admin skills to a purpose-led business, we'd love to hear from you.
Please apply with your CV and a brief cover letter telling us why you’d be a great fit.
Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recruitment agencies: Please be aware that we have established partnerships with a small number of preferred suppliers and will not engage with unsolicited communication from agencies outside of this pool.
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