At Fidelity Life, we have been safeguarding the financial futures of New Zealanders for over 50 years, playing a key role in the country’s growth story. We are passionate about delivering innovative, customer-first solutions, leveraging the latest digital technologies to transform life insurance.
Role Overview:
The Cloud & Systems Engineer will play a pivotal role in maintaining and enhancing both legacy on-premises infrastructure and modern cloud platforms (primarily Azure), ensuring seamless interoperability and operational continuity. In this 6-month fixed term role you will bridge traditional infrastructure with cloud-native services, applying DevOps and Infrastructure as Code (IaC) practices, and collaborating across teams to deliver secure, scalable, and resilient solutions.
If you want to be part of an experienced and collaborative group of engineers who excel at solving complex problems and making a real impact, we want to hear from you. We are looking for someone who is not only technically skilled but also a true team player, someone who brings energy, determination, and a positive attitude. If you enjoy challenges, are willing to tackle difficult tasks, and consistently deliver excellent results, you will fit right in with our team.
Job Description
Key Responsibilities:
Operate and support both legacy and cloud platforms (Azure, Confluent Cloud, VMware, etc.)
Lead or contribute to cloud migration efforts
Apply IaC and DevOps practices to automate deployments
Triage and resolve incidents, monitor system health and security posture
Maintain documentation for operational processes and compliance
Collaborate with developers, security, and application teams
Fulfil service requests within agreed SLAs
Triage and resolve incidents across hybrid environments, escalating as needed
Collaborate with internal teams and vendors to restore services and meet SLAs
Coordinate ticket routing and resolution across multiple teams and providers
Monitor system health, security posture (e.g., Defender and Tenable scores), and backups
Ensure audit readiness and compliance through thorough documentation
Maintain clear, up-to-date documentation for hybrid systems
Support internal audits and ensure legacy systems meet compliance standards
Work cross-functionally with developers, security, and application teams
Mentor others in hybrid system operations
Identify opportunities to modernise legacy systems or enhance cloud operations
Deliver provisioning and other service requests within agreed SLAs
Desired Skills and Experience
What We’re Looking For:
Qualifications:
Bachelor’s degree in Computer Science, IT, Engineering, or related field
ITIL certification
Microsoft Azure certifications (e.g., Administrator Associate, Solutions Architect Expert)
Additional certifications in networking or security are a plus
Experience:
3+ years supporting hybrid infrastructure in enterprise environments
Experience with Windows Server, Active Directory, and physical networking
Skills:
Proficiency in Azure, DevOps pipelines, and infrastructure automation
Strong diagnostic and troubleshooting skills across diverse environments
Excellent communication skills for both technical and non-technical audiences
Why Join Us:
At Fidelity Life, we believe in empowering our people through development opportunities, a supportive team culture, and meaningful work that makes a difference. If you’re passionate about delivering great service and want to grow your career in a purpose-driven organisation, we’d love to hear from you.
Apply Now:
If you're ready to take on an exciting role in hybrid technology management and contribute to the future of Fidelity Life, we’d love to hear from you! Please submit your CV and cover letter today.
Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recruitment agencies: Please be aware that we have established partnerships with a small number of preferred suppliers and will not engage with unsolicited communication from agencies outside of this pool.
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