Fidelity Life is New Zealand’s largest locally owned and operated life insurer. We’re committed to delivering exceptional service to our customers and supporting our people to thrive. Our purpose is to protect New Zealanders’ way of life, and we do that by putting people first—whether they’re customers, advisers, or our own team.
Job Description
Role Overview:
As an Existing Business Consultant, you’ll be part of our Administration team reporting to the Existing Business Team Leader supporting both internal teams and external customers. You’ll play a key role in delivering high-quality administrative support for existing policies across our Life, Disability, and Legacy products. This role is ideal for someone who thrives in a collaborative environment and is passionate about delivering excellent customer outcomes.
This is a 9-month fixed term role, based in our Auckland CBD office with flexible working arrangements available.
Key Responsibilities:
Customer Service Excellence: Provide clear, professional responses to customer queries via email, using plain English and a solutions-focused approach.
Team Collaboration: Work closely with team members and cross-functional teams including Customer Care, Customer Advocacy and Solutions, Risk & Compliance, and Business Development.
Process Accuracy: Make alterations to existing policies on Fidelity’s internal systems and ensure all related administration is completed with attention to detail and quality.
Continuous Improvement: Take ownership of your work, act on feedback, and look for ways to improve processes and customer experiences.
Relationship Management: Build and maintain strong relationships with customers, advisers, and internal stakeholders.
Desired Skills and Experience
Essential:
At least 1 year of experience in customer service within a similar administrative or insurance environment.
Strong data entry skills and the ability to work across multiple platforms.
High level of written English and attention to detail.
Desirable:
Experience in life insurance administration.
Familiarity with compliance and risk frameworks in financial services.
Why Join Us?
At Fidelity Life, we believe in empowering our people through development opportunities, a supportive team culture, and meaningful work that makes a difference. If you’re passionate about delivering great service and want to grow your career in a purpose-driven organisation, we’d love to hear from you.
Apply Now:
If you are ready to take on this exciting challenge and meet the qualifications above, we want to hear from you! Please apply now and we will be in touch soon.
Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recruitment agencies: Please be aware that we have established partnerships with a small number of preferred suppliers and will not engage with unsolicited communication from agencies outside of this pool.
.png)