At Fidelity Life, we take pride in our role in New Zealand's Growth Story, safeguarding the way of life for New Zealanders for over 50 years. Our success contributes directly to the growth of New Zealand, through our shareholders, customers, and people, making us a unique player in the market. As a trusted and dedicated contributor to protecting New Zealanders, we invite you to join our team and make a meaningful impact.
Role Overview:
The Senior Case Manager is responsible for the timely, accurate assessment and ongoing active management of high risk, complex and contentious Income Protection claims (at times Lump Sum including TPD). The role will involve ongoing complex claims management and support Case Managers and colleagues in the risk exposure to Fidelity Life.
The purpose of this role is to manage Income Protection claims through applying the Active Case Management strategy (best practice). Combined with your excellent empathy, communication and listening skills, you will proactively coordinate and implement appropriate vocational rehabilitation strategies with customers and treatment providers to achieve a sustainable return to work outcome, while applying the Fidelity Life Claims Promise and Good Conduct principle:
o Get it right the first time
o Act in Good faith
o Communicate regularly & be easy to understand
o Fast and efficient
o Right expertise
The Senior Case Manager will also be required to support colleagues in the claims team with their knowledge, current development and expertise and provide mentoring support.
What We’re Looking For:
Qualifications
- Completion of higher & further education, medical and/or legal (desirable)
Experience
- Minimum 3 + years of experience within similar role
- Insurance and Financial services experience is essential: Life Insurance claims background is advantageous.
- Must have a solid understanding of rehabilitation best practices
- Solid experience liaising with third party providers (e.g. doctors, specialists, lawyers, IFSO)
Skills
- Ability to navigate and work comfortably well with Microsoft suites (intermediate to advanced)
- Ability to influence and negotiate with internal and external stakeholders
- Strong relationship building skills
- Very strong written and verbal communication skills
- Impeccable attention to detail and ability to make decisions within challenging circumstances
- Ability to work to deadlines, prioritise and manage multiple work requirements
- Conflict & resolution management
Why Join Us?
At Fidelity Life, we believe in empowering our people through development opportunities, a supportive team culture, and meaningful work that makes a difference. If you’re passionate about delivering great service and want to grow your career in a purpose-driven organisation, we’d love to hear from you.
Apply Now:
If you are ready to take on this exciting challenge and meet the qualifications above, we want to hear from you! Please apply now and we will be in touch soon.
Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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