At Fidelity Life, we have proudly played a vital role in New Zealand's growth for over 50 years. We are the largest locally owned life insurance company, and we have an amazing senior leadership role available – Head of Claims. We need an experienced leader to join us in our mission to provide excellent customer outcomes, help New Zealanders protect what matters most, and shape the future of the insurance industry. This is an excellent opportunity for an experienced Claims leader, with an outstanding reputation in the industry. If you are looking for your next major career move, read on!
The Role:
As the Head of Claims, you will play a key leadership role in maintaining a best-in-class Claims function – and you’ll bring your experience, ideas and innovation to make us even better. You’ll manage all aspects of the Claims function, ensuring that claims are assessed, processed, and paid in accordance with policies, legislation, and our strategic objectives. You will be leading an exceptional team composed of highly skilled specialists who are deeply committed to our customers. We’re so proud of our claims team, a team who embrace innovation and work consistently to improve our claims service.
Job Description
What you’ll be doing:
Leading the Claims function: This is your bread and butter – develop and lead this fantastic, customer-centric Claims team to deliver the highest standards of service. Continuously assess our policies, processes, and performance to enhance the efficiency of the Claims function.
Build for the future: Continue to build our Claims function to align with our overall strategic objectives – we want to grow our business for the good of New Zealand. And that includes responding to the evolving regulatory environment.
Be an enterprise leader: You’ll need to work right across our business, representing the Claims function and solving wider business challenges. You’ll also need to work with our external partners, including key distribution partners.
This is a critical role at Fidelity Life. Not only will you be a subject matter expert in the field of claims processing and complaints, you’re also a champion for the customer. Claims is the heart of our business, and your role will be to foster a culture that supports the team and leads to exceptional performance. Please only apply if you have leadership experience.
Desired Skills and Experience
What you’ll bring:
Extensive senior-level experience in Claims management. We have a strong preference for experience within the life or general insurance sector.
Proven commercial acumen, with experience developing and implementing Claims frameworks that align with strategic goals.
Strong stakeholder management skills, with the ability to lead cross-functional teams and collaborate effectively across the business and with external partners.
Proven leadership experience managing multiple teams and driving change in a fast-paced, customer-driven environment.
Demonstrated ability to manage high-risk, complex claims scenarios while maintaining a focus on customer service and compliance.
Senior roles like this don’t come up very often. It’s a challenging role, but it also comes with huge reward. We believe in the power of our people, and we’ll provide the support you need to succeed. This is a unique and exciting opportunity to shape the future of our Claims function and move into a senior leadership role with a clear career path.
Apply Now:
If you’re a dynamic and experienced leader with a passion for making a positive impact in the insurance industry, we want to hear from you. Apply now to take the next step in your career and help us continue to protect what matters most to New Zealanders.
Fidelity Life is an equal opportunity employer. We celebrate diversity and we’re committed to creating an inclusive environment for all employees.
Recruitment agencies: Please be aware that we have established partnerships with a small number of preferred suppliers and will not engage with unsolicited communication from agencies outside of this pool.
.png)